1. Service Scope

GradeSkill provides governance infrastructure that allows organizations to operate safely with independent contractors globally. Services are delivered by QualIT Investments LLC (USA) with operational support from QualIT Services SAS (Colombia) and authorized partners.

Services may include:

• Legal contracting and consolidated invoicing
• Compliance enforcement (NDA, IP, governance controls)
• Contractor onboarding and offboarding governance
• Access governance oversight
• Delivery continuity and escalation procedures
• Optional contractor sourcing, screening, and validation services

2. Governance Service Tiers

GradeSkill services are provided through tiered governance programs (Core, Plus, Premium), which define the level of operational oversight, reporting cadence, continuity obligations, and replacement commitments. Detailed service scope and service levels are defined in the applicable Statement of Work.

3. Contractor Sourcing & Validation

Where requested, GradeSkill may provide contractor sourcing and validation services, including:

• Role requirements review
• Candidate sourcing and screening
• Initial compliance checks
• Presentation of validated candidate shortlists

Such services are typically billed as one-time professional services separate from recurring governance fees.

4. Client Responsibilities

Clients remain responsible for:

• Defining role requirements and performance expectations
• Approving contractor system access permissions
• Supervising operational activities unless delivery oversight is contracted
• Ensuring lawful use of contractor services within their jurisdiction

5. Security and Access Governance

GradeSkill applies governance procedures supporting:

• Identity verification (where required)
• Controlled access provisioning and revocation
• Governance documentation supporting procurement or audit reviews

Security obligations related to client-owned infrastructure remain the responsibility of the Client unless otherwise specified in writing.

6. Service Updates

GradeSkill may periodically update service processes, governance procedures, or operational methods to reflect regulatory, security, or operational improvements. Material changes affecting active engagements will be communicated through contractual amendments or formal service notices where applicable.

7. Contact and Escalation

Operational questions, service requests, and escalation procedures are managed through designated GradeSkill account management or support channels defined in the applicable engagement documentation.

Last updated: February 2026